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Schedula services services services Technologies Private Limited, on behalf of itself and its affiliates/group companies under the brand “Schedula services services services” (“Schedula services services services”), is the author and publisher of the internet resource https://Schedula services services.in/ and the mobile application ‘Schedula services services services’ (together, “Website”). Schedula services services services owns and operates the services provided through the Website.

  1. NATURE AND APPLICABILITY OF TERMS
    Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at https://Schedula services services.in//company/privacy (“Privacy Policy”) before you decide to access the Website or avail the services made available on the Website by Schedula services services services. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and Schedula services in connection with your visit to the Website and your use of the Services (as defined below).
    The Agreement applies to you whether you are –

     

    • A medical practitioner or health care provider (whether an individual professional or an organization) or similar institution wishing to be listed, or already listed, on the Website, including designated, authorized associates of such practitioners or institutions (“Practitioner(s)”, “you” or “User”); or
    • A patient, his/her representatives or affiliates, searching for Practitioners through the Website (“End-User”, “you” or “User”); or
    • Otherwise a user of the Website (“you” or “User”).

    This Agreement applies to those services made available by Schedula services services services on the Website, which are offered free of charge to the Users (“Services”), including the following:

    • For Practitioners: Listing of Practitioners and their profiles and contact details, to be made available to the other Users and visitors to the Website;
    • For other Users: Facility to (i) create and maintain ‘Health Accounts’, (ii) search for Practitioners by name, specialty, and geographical area, or any other criteria that may be developed and made available by Schedula services services services, and (iii) to make appointments with Practitioners.

    The Services may change from time to time, at the sole discretion of Schedula services, and the Agreement will apply to your visit to and your use of the Website to avail the Service, as well as to all information provided by you on the Website at any given point in time.
    This Agreement defines the terms and conditions under which you are allowed to use the Website and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at support@Schedula services services.in
    By downloading or accessing the Website to use the Services, you irrevocably accept all the conditions stipulated in this Agreement, the Subscription Terms of Service and Privacy Policy, as available on the Website, and agree to abide by them. This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you relating to your use of the Website to avail the Services. By availing any Service, you signify your acceptance of the terms of this Agreement.
    We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in writing You should read the Agreement at regular intervals. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified.
    You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.
    Your access to use of the Website and the Services will be solely at the discretion of Schedula services services services.
    The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:

    • the Indian Contract Act, 1872,
    • the (Indian) Information Technology Act, 2000, and

    the rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).

  2. CONDITIONS OF USE
    You must be 18 years of age or older to register, use the Services, or visit or use the Website in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to Schedula services services services that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement.
  3. TERMS OF USE APPLICABLE TO ALL USERS OTHER THAN PRACTITIONERS
    The terms in this Clause 3 are applicable only to Users other than Practitioners.

    1. END-USER ACCOUNT AND DATA PRIVACY
    • The terms “personal information” and “sensitive personal data or information” are defined under the SPI Rules, and are reproduced in the Privacy Policy.
    • Schedulaservices may by its Services, collect information relating to the devices through which you access the Website, and anonymous data of your usage. The collected information will be used only for improving the quality of Schedula services services services services and to build new services.
    • The Website allows Schedula services services services to have access to registered Users’ personal email or phone number, for communication purpose so as to provide you a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice.
    • The Privacy Policy sets out, inter-alia:
      • The type of information collected from Users, including sensitive personal data or information;
      • The purpose, means and modes of usage of such information;
      • How and to whom Schedula services services services will disclose such information; and,
      • Other information mandated by the SPI Rules.
    • The User is expected to read and understand the Privacy Policy, so as to ensure that he or she has the knowledge of, inter-alia:
      • the fact that certain information is being collected;
      • the purpose for which the information is being collected;
      • the intended recipients of the information;
      • the nature of collection and retention of the information; and
      • the name and address of the agency that is collecting the information and
      • the agency that will retain the information; and
      • Schedula services services services shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to Schedula services or to any other person acting on behalf of Schedula services.
      • The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered on the Website. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify Schedula servicesof any actual or suspected unauthorized use of the User’s acc ount or password. Although Schedula will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Schedula services or such other parties as the case may be, due to any unauthorized use of your account.
      • If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Schedula services has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Schedula services has the right to discontinue the Services to the User at its sole discretion.
      • Schedula services may use such information collected from the Users from time to time for the purposes of debugging customer support related issues.


        Against every Practitioner listed in Schedula.in, you may see a ‘show number’ option. When you choose this option, you choose to call the number through a free telephony service provided by Schedulaservices, and the records of such calls are recorded and stored in Schedula services’s servers. Such call will have an IVR message stating the purpose of recording your calls and your consent to such recordings which are dealt with as per the Privacy Policy. Such records may be accessed by Schedula services for quality control and support related purposes and are dealt with only in accordance with the terms of the Privacy Policy. Such call facility provided to you by Schedula services should be used only for appointment and booking purposes, and not for consultation on health-related issues. Schedula services services services accepts no liability if the call facility is not used in accordance with the foregoing. Schedula services may also choose to not use this facility and show the practitioner’s direct number. In case you choose to not provide your consent to recording your calls that may have personal information required for appointment and booking purposes, Schedula services reserves the right to not provide the Services for which such personal information is sought

    1. RELEVANCE ALGORITHM

      Schedula services relevance algorithm for the Practitioners is a fully automated system that lists the Practitioners, their profile and information regarding their Practice on its Website. These listings of Practitioners do not represent any fixed objective ranking or endorsement by Schedula services services services. Schedula services will not be liable for any change in the relevance of the Practitioners on search results, which may take place from time to time. The listing of Practitioners will be based on automated computation of the various factors including inputs made by the Users including their comments and feedback. Such factors may change from time to time, in order to improve the listing algorithm. Schedula services in no event will be held responsible for the accuracy and the relevancy of the listing order of the Practitioners on the Website.

    2. LISTING CONTENT AND DISSEMINATING INFORMATION

      Schedula services collects, directly or indirectly, and displays on the Website, relevant information regarding the profile and practice of the Practitioners listed on the Website, such as their specialization, qualification, fees, location, visiting hours, and similar details. Schedula services takes reasonable efforts to ensure that such information is updated at frequent intervals. Although Schedulaservices screens and vets the information and photos submitted by the Practitioners, it cannot be held liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.

      The Services provided by Schedula services services services or any of its licensors or service providers are provided on an “as is” and “as available’ basis, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). Schedula services does not provide or make any representation, warranty or guarantee, express or implied about the Website or the Services. Schedula services services services does not guarantee the accuracy or completeness of any content or information provided by Users on the Website. To the fullest extent permitted by law, Schedula services services services disclaims all liability arising out of the User’s use or reliance upon the Website, the Services, representations and warranties made by other Users, the content or information provided by the Users on the Website, or any opinion or suggestion given or expressed by Schedula services or any User in relation to any User or services provided by such User.

      The Website may be linked to the website of third parties, affiliates and business partners. Schedula services has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website. Inclusion of any link on the Website does not imply that Schedula services endorses the linked site. User may use the links and these services at User’s own risk.

      Schedula services assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If a User is dissatisfied with the Website, User’s sole remedy is to discontinue using the Website.

      If Schedula services determines that you have provided fraudulent, inaccurate, or incomplete information, including through feedback, Schedula services     reserves the right to immediately suspend your access to the Website or any of your accounts with Schedula services services services and makes such declaration on the website alongside your name/your clinic’s name as determined by Schedula services services services for the protection of its business and in the interests of Users. You shall be liable to indemnify Schedula services for any losses incurred as a result of your misrepresentations or fraudulent feedback that has adversely affected Schedula services or its Users.

      The information published under the head of “Industry wide city-wise Pricing Graph” is derived from a benchmarking group that is determined to be relevant by Schedula services in the relevant city. Schedula services has published this information for guidance purpose and does not have the ability to ascertain accuracy of the data based on which the information has been published and nor does it have any duty to disclose to anyone the source of the underlying data sets based on which this information has been published. Schedula services is not liable in any manner for any consequence whatsoever arising out of any use of the information published here.

    3. BOOK APPOINTMENT AND CALL FACILITY
          • Schedula services services services collects, directly or indirectly, and displays on the Website, relevant information regarding the profile and practice of the Practitioners listed on the Website, such as their specialization, qualification, fees, location, visiting hours, and similar details. Schedula services services services takes reasonable efforts to ensure that such information is updated at frequent intervals. Although Schedulaservices screens and vets the information and photos submitted by the Practitioners, it cannot be held liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.
          • The Services provided by Schedula services services services or any of its licensors or service providers are provided on an “as is” and “as available’ basis, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). Schedulaservices does not provide or make any representation, warranty or guarantee, express or implied about the Website or the Services. Schedula services services services does not guarantee the accuracy or completeness of any content or information provided by Users on the Website. To the fullest extent permitted by law, Schedula services services services disclaims all liability arising out of the User’s use or reliance upon the Website, the Services, representations and warranties made by other Users, the content or information provided by the Users on the Website, or any opinion or suggestion given or expressed by Schedula services or any User in relation to any User or services provided by such User.
          • The Website may be linked to the website of third parties, affiliates and business partners. Schedula services services has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website. Inclusion of any link on the Website does not imply that Schedula services endorses the linked site. User may use the links and these services at User’s own risk.
          • Schedula services assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If a User is dissatisfied with the Website, User’s sole remedy is to discontinue using the Website.
          • If Schedula services determines that you have provided fraudulent, inaccurate, or incomplete information, including through feedback, Schedula services     reserves the right to immediately suspend your access to the Website or any of your accounts with Schedula services services services and makes such declaration on the website alongside your name/your clinic’s name as determined by Schedula services services services for the protection of its business and in the interests of Users. You shall be liable to indemnify Schedulaservices for any losses incurred as a result of your misrepresentations or fraudulent feedback that has adversely affected Schedula services or its Users.

      The information published under the head of “Industry wide city-wise Pricing Graph” is derived from a benchmarking group that is determined to be relevant by Schedula services in the relevant city. Schedula services has published this information for guidance purpose and does not have the ability to ascertain accuracy of the data based on which the information has been published and nor does it have any duty to disclose to anyone the source of the underlying data sets based on which this information has been published. Schedula services is not liable in any manner for any consequence whatsoever arising out of any use of the information published here.

    4. NO DOCTOR-PATIENT RELATIONSHIP; NOT FOR EMERGENCY USE
      Schedula services enables Users to connect with Practitioners through two methods: a) Book facility that allows Users book an appointment through the Website; b) Value added telephonic services which connect Users directly to the Practitioner’s number provided on the Website.
      1. Schedula services will ensure Users are provided confirmed appointment on the Book facility. However, Schedula services has no liability if such an appointment is later cancelled by the Practitioner, or the same Practitioner is not available for appointment. Provided, it does not fall under the heads listed under the Schedula services,in which case the terms of this program shall apply.
      2. If a User has utilized the telephonic services, Schedula services reserves the right to share the information provided by the User with the Practitioner and store such information and/or conversation of the User with the Practitioner, in accordance with our Privacy Policy.
      3. The results of any search Users perform on the Website for Practitioners should not be construed as an endorsement by Schedula services of any such particular Practitioner. If the User decides to engage with a Practitioner to seek medical services, the User shall be doing so at his/her own risk.
      4. Without prejudice to the generality of the above, Schedula services is not involved in providing any healthcare or medical advice or diagnosis and hence is not responsible for any interactions between User and the Practitioner. User understands and agrees that Schedula services services services will not be liable for:
      User interactions and associated issues User has with the Practitioner;
      the ability or intent of the Practitioner(s) or the lack of it, in fulfilling their obligations towards Users;
      any wrong medication or quality of treatment being given by the Practitioner(s), or any medical negligence on part of the Practitioner(s);
      inappropriate treatment, or similar difficulties or any type of inconvenience suffered by the User due to a failure on the part of the Practitioner to provide agreed Services;
      any misconduct or inappropriate behaviour by the Practitioner or the Practitioner’s staff;
      cancellation or no show by the Practitioner or rescheduling of booked appointment or any variation in the fees charged, provided these have been addressed to under, Schedula services
      5. Users are allowed to provide feedback about their experiences with the Practitioner, however, the User shall ensure that, the same is provided in accordance with applicable law. User however understands that, Schedula services shall not be obliged to act in such manner as may be required to give effect to the content of Users feedback, such as suggestions for delisting of a particular Practitioner from the Website.
      6. In case of a ‘Patient-No-Show (P.N.S)’ (defined below), where the User does not show-up at the concerned Practitioner’s clinic:
      User’s account will be temporarily disabled from booking further online appointments on Schedula.in for next four (4) months, in case of, three(3) Valid PNS, as per the Patient-No-Show Policy. However, the User can continue to call the clinic via Schedula.in to get an appointment.
      Patient- No-Show (P.N.S) for the purposes of these Terms and Conditions, is defined as, any instance where a User, who booked an appointment on the Website using the Book Appointment facility , has not turned up for the appointment without cancelling, rescheduling, or informing the Practitioner in advance about the same. When Practitioner informs Schedula services of the incident or marks a particular appointment as P.N.S. using the Schedula services Ray software or Schedula services Pro App within five (5) days of the scheduled appointment, an email and SMS (“PNS Communication”) will be sent to the User to confirm on the incident with reasons. Where the User is not able to establish that the User had a legitimate reason as per Clause 3.4.6(c), for not showing up, Schedula services services services shall be entitled to take actions as under Clause 3.4.6 (a). However Users understand that, actions such as ones mentioned under Clause 3.4.6(a) are included as a deterrent to stop Users from misusing the Website, and the loss of business hours incurred by the Practitioner.
      Following instances, solely at the discretion of Schedula services services services, would be construed as valid cases of PNS (“Valid PNS”), in which case the User shall be penalized as per Clause 3.4.6 (a):
      User does not reply within seven (7) days, with reasons to PNS Communication, from the date of receipt of such PNS Communication;
      In case User responds to the PNS Communication with below reasons:
      Forgot the appointment
      Chose to visit another Practitioner/consulted online;
      Busy with other work; or such other reasons (which Schedula services at its discretion decides to be a valid reason to not show up).
      Where the User has booked a paid appointment and is unable to visit the Practitioner, due to such genuine reasons of sickness etc. at the sole discretion of Schedula services services services, pursuant to conducting of investigation, the User shall be provided with a refund of such payment made by User, at the time of booking. However, where cancellation charges have been levied, you would not be entitled to complete refund.
      Schedula services reserves the right to make the final decision in case of a conflict. The total aggregate liability of Schedula services with respect to any claims made herein shall be
      7. Cancellation and Refund Policy
      In the event that, the Practitioner with whom User has booked a paid appointment via the Website, has not been able to meet the User, User will need to write to us at support@schedula.in within five (5) days from the occurrence of such event; in which case, the entire consultation amount as mentioned on the Website will be refunded to the User within the next five (5) to six (6) business days in the original mode of payment done by the User while booking. In case where the User, does not show up for the appointment booked with a Practitioner, without cancelling the appointment beforehand, the amount will not be refunded, and treated as under Clause 3.4.6. However, where cancellation charges have been levied (as charged by the Practitioner/Practice), you would not be entitled to complete refund even if you have cancelled beforehand.
      Users will not be entitled for any refunds in cases where, the Practitioner is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical services from the said Practitioner.
    5. REVIEWS AND FEEDBACK
      By using this Website, you agree that any information shared by you with Schedula services or with any Practitioner will be subject to our Privacy Policy.
      You are solely responsible for the content that you choose to submit for publication on the Website, including any feedback, ratings, or reviews (“Critical Content”) relating to Practitioners or other healthcare professionals. The role of Schedula services in publishing Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000. Schedula services disclaims all responsibility with respect to the content of Critical Content, and its role with respect to such content is restricted to its obligations as an ‘intermediary’ under the said Act. Schedula services shall not be liable to pay any consideration to any User for re-publishing any content across any of its platforms.

      Your publication of reviews and feedback on the Website is governed by Clause 5 of these Terms. Without prejudice to the detailed terms stated in Clause 5, you hereby agree not to post or publish any content on the Website that (a) infringes any third-party intellectual property or publicity or privacy rights, or (b) violates any applicable law or regulation, including but not limited to the IG Rules and SPI Rules. Schedulaservices, at its sole discretion, may choose not to publish your reviews and feedback, if so required by applicable law, and in accordance with Clause 5 of these Terms. You agree that Schedula services may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of:

           Obtaining feedback in relation to Website or Schedulaservices services; and/or
           Obtaining feedback in relation to any Practitioners listed on the Website; and/or
            Resolving any complaints, information, or queries by Practitioners regarding your Critical Content;

      and you agree to provide your fullest co-operation further to such communication by Schedulaservices. Schedulaservices Feedback Collection and Fraud Detection Policy, is annexed as the Schedule hereto, and remains subject always to these Terms.

    6. RECORDS
      Schedula services may provide End-Users with a free facility known as ‘Records’ on its mobile application ‘Schedula services’. Information available in your Records is of two types:
      User-created: Information uploaded by you or information generated during your interaction with Schedula services ecosystem, eg: appointment, medicine order placed by you.
      Practice-created: Health Records generated by your interaction with a Practitioner who uses ‘Schedulaservices Ray’ or other Services of Schedulaservices software.
      The specific terms relating to such Health Account are as below, without prejudice to the rest of these Terms and the Privacy Policy:

      1. Your Records is only created after you have signed up and explicitly accepted these Terms.
      2. Any Practice created Health Record is provided on an as-is basis at the sole intent, risk and responsibility of the Practitioner and Schedula services does not validate the said information and makes no representation in connection therewith. You should contact the relevant Practitioner in case you wish to point out any discrepancies or add, delete, or modify the Health Record in any manner.
      3. The Health Records are provided on an as-is basis. While we strive to maintain the highest levels of service availability, Schedula services is not liable for any interruption that may be caused to your access of the Services.
      4. The reminder provided by the Records is only a supplementary way of reminding you to perform your activities as prescribed by your Practitioner. In the event of any medicine reminders provided by Schedula services, you should refer to your prescription before taking any medicines. Schedula services is not liable if for any reason reminders are not delivered to you or are delivered late or delivered incorrectly, despite its best efforts. In case you do not wish to receive the reminders, you can switch it off through the Schedula services app.
      5. It is your responsibility to keep your correct mobile number and email ID updated in the Records. The Health Records will be sent to the Records associated with this mobile number and/or email ID. Every time you change any contact information (mobile or email), we will send a confirmation. Schedula services is not responsible for any loss or inconvenience caused due to your failure in updating the contact details with Schedula services.
      6. Schedula services uses industry–level security and encryption to your Health Records. However, Schedula services does not guarantee to prevent unauthorized access if you lose your login credentials or they are otherwise compromised. In the event you are aware of any unauthorized use or access, you shall immediately inform Schedulaservices of such unauthorized use or access. Please safeguard your login credentials and report any actual suspected breach of account to support@schedula.in
      7. If you access your dependents’ Health Records by registering your dependents with your own Records, you are deemed to be responsible for the Health Records of your dependents and all obligations that your dependents would have had, had they maintained their own separate individual Records. You agree that it shall be your sole responsibility to obtain prior consent of your dependent and shall have right to share, upload and publish any sensitive personal information of your dependent. Schedula services assumes no responsibility for any claim, dispute or liability arising in this regard, and you shall indemnify Schedula services and its officers against any such claim or liability arising out of unauthorized use of such information.
      8. In case you want to delete your Records, you can do so by contacting our service support team. However only your account and any associated Health Records will be deleted, and your Health Records stored by your Practitioners will continue to be stored in their respective accounts.
      9. You may lose your “User created” record, if the data is not synced with the server.
      10. If the Health Record is unassessed for a stipulated time, you may not be able to access your Health Records due to security reasons.
      11. Schedula services is not liable if for any reason, Health Records are not delivered to you or are delivered late despite its best efforts.
      12. The Health Records are shared with the phone numbers that are provided by your Practitioner. Schedula services is not responsible for adding the Heath Records with incorrect numbers if those incorrect numbers are provided by the Practitioner.
      13. Schedula services is not responsible or liable for any content, fact, Health Records, medical deduction or the language used in your Health Records whatsoever. Your Practitioner is solely responsible and liable for your Health Records and any information provided to us including but not limited to the content in them.
      14. Schedula services has the ability in its sole discretion to retract Health Records without any prior notice if they are found to be shared incorrectly or inadvertently.
      15. Schedula services will follow the law of land in case of any constitutional court or jurisdiction mandates to share the Health Records for any reason.
      16. You agree and acknowledge that Schedula services may need to access the Health Record for cases such as any technical or operational issue of the End User in access or ownership of the Records.
      17. You acknowledge that the Practitioners you are visiting may engage Schedula services’s software or third party software for the purposes of the functioning of the Practitioner’s business and Schedula services’s services including but not limited to the usage and for storage of Records (as defined in Section 3.10) in India and outside India, in accordance with the applicable laws.
      18. To the extent that your Records have been shared with Schedula services or stored on any of the Schedula services products used by Practitioner’s you are visiting, and may in the past have visited, You hereby agree to the storage of your Records by Schedula services pertaining to such previously visited clinics and hospitals who have tie ups with Schedula services for the purposes of their business and for Schedula services’s services including but not limited to the usage and for storage of Records (as defined in Section 3.10) in India and outside India, in accordance with the applicable laws and further agree, upon creation of your account with Schedula services, to the mapping of such Records as may be available in Schedula services database to your User account.

  4. BOOK APPOINTMENT AND CALL FACILITY
    As a valuable partner on our platform we want to ensure that the Practitioners experience on the Schedula services booking platform is beneficial to both, Practitioners and their Users.
    For all terms and conditions of Book facility on Schedula services profile check Book Standards .

    Practitioner understands that, Schedulaservices shall not be liable, under any event, for any comments or feedback given by any of the Users in relation to the Services provided by Practitioner. The option of publishing or modifying or moderating or masking (where required by law or norm etc.) the feedback provided by Users shall be solely at the discretion of Schedulaservices.
  5. CONTACT INFORMATION GRIEVANCE OFFICER
    If a User has any questions concerning Schedula Services, the Website, this Agreement, the Services, or anything related to any of the foregoing, Schedula Services customer support can be reached at the following email address: support@schedula.in or via the contact information available from the following https://schedula.in/

    In accordance with the Information Technology Act, 2000, and the rules made there under, if you have any grievance with respect to the Website or the service, including any discrepancies and grievances with respect to processing of information, you can contact our Grievance Officer at:
    Name: Suresh Kumar,
    SCHEDULA SERVICES
    5/215 D4/5, EZHITL NAGAR 2ND STREET,
    THAVASTPERUMAI SALAI, MUTHAIYAPURAM,
    THOOHUKUDI TAMILNADU – 628005.
    Email: support@schedula.in
    In the event you suffer as a result of access or usage of our Website by any person in violation of Rule 3 of the IG Rules, please address your grievance to the above person.

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